Prompt, transparent responses
We do our best to reply within 48 hours on business days. The more context you provide, the faster we can help.
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Whether you need help, want to report an issue, or talk partnerships, we read every message with care.
Confidential by design
Messages are stored securely in our moderation back office and only accessible to authorized staff members.
Tracked in back office
Each message is logged, assigned to the proper team and monitored until it is fully resolved.